Limited Warranty

Subject to the provisions hereinafter set forth, UWC Electric (M) Sdn Bhd. (hereinafter called 'UWCE') hereby warrants their product selection (hereinafter called the 'Product') to be free from defects in any material and/or workmanship supplied by UWCE for a period of one year on accessory products and one year(or 5-years depending on models) on electromagnetic locks from the date of purchase. UWCE's obligation under this Warranty is expressly limited, at UWCE's option, to refunding the contract price or repairing or replacing the product if returned, delivery prepaid, to UWCE, and if determined to the satisfaction of UWCE, upon UWCE's evaluation, to have been thus defective.

This Warranty is limited to the original purchaser only. This warranty shall not apply if the Product has been subject to misuse, accident, negligence, abuse, customer changes, improper installation, or improper or abnormal or operating conditions, or if the product has been lost or damaged in transit. This Warranty is expressly in lieu of all other warranties, expressed or implied, and of all other obligations or liabilities on the part of UWCE of any kind or character, including without limiting the generality of the foregoing, implied warranties of merchantability and fitness for use and liabilities for alleged representations or negligence. UWCE does not assume any liability other than that herein assumed. No person, including any dealer, or any agent or representative of UWCE, is authorized to make any representations or warranties concerning the Product on behalf of UWCE except to refer customers to this Warranty. UWCE shall in no event be liable for any direct, indirect, economic, pecuniary or consequential damages.

Effective January 1, 2003


    • Freight
      Carrier to be selected by UWCE, air freight and other requested shipments will be at the expense of the customer. Handling is added to freight.


    • Product Modifications
      UWCE reserves the right to discontinue models and/or make changes at anytime in materials, parts, components, specification, etc., without notice and without incurring any obligations on models built prior to the change.


    • Shortages
      An official written claim for shortages must be made within 10 days after receipt of the order.


    • Defective Products
      Products that are defective from defects in any material and/or workmanship will be replaced by the factory upon verification by the technical department at UWCE. All returns must be issued a return authorization number prior to sending back to our facility. Returns can be done immediately or periodically depending on the urgency. They will be addressed promptly. Warranty information is available upon request for individual product.


    • Returned Goods
      Any defects or errors for which UWCE is responsible for will be promptly rectified. Returned goods will not be accepted without prior approval and a return authorization number, which must appear on all documentation relating to the returned merchandise. The original invoice number and purchase order number is required on all returns. All returns must be shipped freight prepaid. Returned goods are subject to a minimum restocking charge of 15%. There will be additional charges to replace any abused or misused parts or components to restore the product to its original or saleable condition. Time limit for returning merchandise is 30 days after authorization unless otherwise stated.


    • Special Offer/Order Returns
      Returns of 'Special Offers/orders' will not be authorized.


    • Cancelled orders
      Cancelled orders are subject to a cancellation charge. Cancellation will not be accepted of goods that are not regular stock, such as special orders.


  • Damage Claims
    Title passes to the customer upon delivery to the carrier. Loss and damage claims must be filed with the carrier by the customer. Disputes with the carrier do not alter our payment terms and are the responsibility of the customer.

Terms and Conditions

  • Prices
    Orders are accepted with the understanding that they will be billed at prices in effect at the time of shipment except when firm prices have been quoted. Prices are subject to change without prior notice.
  • FOB Points
    Prices are FOB Penang. Upon pick-up by the transportation company, shipments become the property of the purchaser, who assumes the risk of loss or damage in transit.
  • Payment Terms
    We reserve the right to withhold shipment to accounts that do not meet our payment terms.
  • C.O.D.
    While processing a credit application, UWCE may require your initial order C.O.D. We reserve the right to handle C O.D. shipments at our discretion.
  • Discounts
    All discounts are subject to foreign exchange fluctuations, changes in import duties, and other applicable taxes.
  • Errors
    Our staff works diligently to ensure correct product descriptions, pricing and specifications, but all are subject to error.
  • Minimum Charge
    A minimum charge of USD$100.00 net per order applies on all orders less than USD$2,500.00 in value.

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